There is something about air travel that can bring out the worst in people. Passengers dispute for space in overhead compartments and armrests, while griping over hidden fees and cramped legroom. While first class may not be an option for all jetsetters, certain airlines are doing something special to keep customers satisfied.
On average, more than 8 million people fly a day. MissTravel surveyed members to discover which airlines they found the most satisfactory. Members were first asked to rank their favorite airline, then asked what factors contributed to their satisfaction with that carrier.
In 2012 American Express called Southwest Airlines customer service “stellar.” Southwest was the top pick for MissTravel users. Members stated that two free checked bags, no change fees, and an efficient boarding process influenced their decision.
JetBlue placed second among members. Forbes Magazine reviewed JetBlue in 2012, the reporter compared the carrier to United Airlines, stating that JetBlue put more effort into pleasing their customers. MissTravel members cited no-charge in-flight wifi and low-cost airfare as reasons they prefer JetBlue.
Alaska Airlines recently acquired Virgin Air, but that shouldn’t effect the ultra-hip brand. Noted for their touch-screen in-flight ordering system, simple rewards program, and creative marketing initiatives; it’s no wonder why this airline placed third with MissTravel members.
An airline that guarantees luggage to baggage claim within 20 minutes?! Alaska Airlines is known for their baggage claim guarantee (if expectations aren’t met, patrons are eligible for a $25 discount on a future flight) and chipper flight crews, which placed the airline fourth on the “Most Satisfying Airlines” list.
Delta customers regularly acknowledge their Biscoff cookies and in-flight wifi availability. Serving more than 350 destinations, the Georgia-based airline was voted fifth among MissTravel members.
What is your favorite airline?